How Covert Recording Revealed a £28m Timeshare Fraud

It has been described as a major scams of its nature in the UK.

A total of 14 people have been convicted for their involvement in a multi-million pound plot to defraud in excess of 3,500 holiday ownership investors.

The victims were eager to terminate age-old vacation property deals and sought out help.

The majority were in the age range of 60 and 80. More than 500 of them surrendered over £10,000, and a single victim paid in excess of £80,000.

Those affected were subjected to aggressive sales meetings continuing for six hours. They were financially worse off, holding useless fake "rewards" and continued to be trapped in expensive timeshare contracts they could no longer use.

The Firm At the Heart of the Deception

The firm at the centre of the scam was Sell My Timeshare (SMT). They collected people's money to support the directors' luxurious lifestyle of private schools, luxury homes and personal aircraft.

The man at the helm of the organization, the company director, was sentenced to a 90-month jail time in January for deceptive scheme.

Recently, his wife Nicola was one of the final three to learn their fate.

She was given a 24-month suspended jail sentence at the judicial venue after confessing to illegal fund handling.

The outcome represents a extended wait and marks a major victory for the individuals who testified, the authorities and prosecutors.

The Way the Investigation Was Initiated

I first heard about SMT came in the summer of 2016. I was working in the research department of a news organization, making documentary features.

A acquaintance pointed out that his mum had taken over the rights of a holiday property in the Spanish coast and, after years of holidays, had started seeking to get out of the agreement.

It should be noted how widespread vacation properties had grown with English tourists in the eighties and nineties.

Timeshares allowed people to occupy the same accommodation each season, or swap their time slots with fellow investors who had properties in different locations. Roughly 600,000 holiday enthusiasts took up that opportunity.

The first timeshare rush was paired with a lot of stories about unscrupulous sellers mis-selling properties. They appeared frequently on consumer TV programmes.

The typical holiday ownership agreement locked buyers for many years.

At that time, those investors who had used their assigned property in the sun for 20 or 30 years were getting older, and a large proportion were looking to end their association to their holiday properties.

A number had reduced ability to travel and couldn't get to their units. A few just believed they'd achieved their goals from them. And a portion had passed away, in frequent situations leaving their family members to assume the contracts - along with their yearly fees and maintenance fees.

The Investigation Develops

This was the situation the family member had ended up. She looked online for answers and discovered the organization, a firm whose online presence claimed to get her out of her deal.

But, having made a payment and booked a meeting with them, her relatives had doubts.

Subsequent checking revealed many victims claiming they had paid money and achieved no result in return. Actually, they had suffered financially. Significant sums.

Our team started looking into what was occurring. It was rapidly apparent that there were dubious individuals operating in the holiday ownership market.

One lawyer had hundreds of individual complaints waiting to sue SMT.

We spoke to people who had used the firm and they all told the same story. They believed the business would buy their property away from them but when they went to a consultation (for which they made an advance payment) they were told there was no re-sale value.

In place of that, they were pushed - actually coerced - to commit further cash purchasing "Monster Rewards", associated with the business's umbrella group, Monster Travel.

The nature of these rewards was not exactly clear. They appeared to be a form of credit, giving access to reduced-price holidays and amenities and consumer discounts.

And they were reportedly "transferable with additional holders, eventually.

Investing money up front now would result in an future return that would cover the firm's costs and result in the timeshare holder in profit, freed at last from their pesky contract.

Too good to be true? Indeed, it was.

A 'Misleading Scheme'

Based on these descriptions were accurate, this was a major deception.

The technique is termed a "bait-and-switch."

A business - specifically the company - "baits" the client by marketing a specific service but then to say that's not available, pushing the customer in the direction of an alternative, lesser offering.

That's illegal. Possessing all the evidence we had collected, we presented the rationale to secretly film one of the company's meetings.

Such an operation demands dedication, work, and clear arguments for why this is the sole method to collect the information required to demonstrate illegal activity.

Armed with that permission, our limited crew organized a appointment with one of the firm's agents in the location.

Posing as a ordinary individual wanting to assist his parent free from her timeshare contract|holiday ownership agreement

Teresa Farley
Teresa Farley

Felix is a sports analyst with over a decade of experience in betting markets, specializing in statistical modeling and risk assessment.